Club Floor Manager, InterContinental
At IHG, we own, operate and franchise more than 4,100 hotels, offering more than 600,000 guest rooms in nearly 100 countries.By sharing your expertise and passion, you will help us to achieve our vision which is 'Great Hotels Guests Love'. Great Hotels is about doing things differently and a little bit special to stand out in the eyes of our guests. Guests Love is about taking guests by surprise - going beyond what is expected. The core purpose that we need guests to ensure that we are the best. So we have to put as much effort as possible in our job & it is about everyone in our hotel making the same effort.
We also provide you with a 'Room to be yourself', which means that at IHG we value the individual passions and talents of our people. We create an environment where you can grow and develop and make a difference.
The fully renovated InterContinental Abu Dhabi is one of the city's prominent local landmarks, with 285 meters of private white sandy beach and its own marina; it is an exceptional hotel and a destination like no other, with 390 tastefully furnished guest rooms and suites, a wide variety of international cuisines and recreational facilities and a variety of meeting rooms, all fully equipped with state-of-the-art technology.
The InterContinental Abu Dhabi is currently on the look out for a Club Floor Manager. This is an excellent opportunity to join or grow within the InterContinental Hotels Group. This position involves managing the Club floors in the hotel consisting of 5 floors (15-19) out of which the 18th floor is the Club Lounge.
*Monitor all executive floor personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
*Monitor executive floor agents to ensure that members consistently receive all benefits, repeat guests and other VIP's receive special recognition and service
*Ensures timely set up and replenishment of all food and beverage presentations in the lounge with special attention to quality
*Inspects all VIP rooms prior to arrival and to ensure the amenities are placed in the room before the guest check-in
*Oversee maintenance of efficient repeat guest history system
*Compile, analyze and control club rooms and lounge costs
*Attend regular guest cocktail parties and social engagements in an effort to further improve on service delivery
*Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
*Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
*To liaise with other operating departments notably Food and Beverage, Housekeeping and
*Engineering on matters which concern them with regards to guest's needs
*Deal with all guest queries and complaints, ensure that they are dealt with accordingly and gain optimum guest satisfaction
*At the beginning and end of each shift, ensure that all relevant information is communicated to all concerned and the diary / logbook is kept updated at all times
*In return we offer competitive pay and benefits, including accommodation, relocation, medical insurance, hotel discounts worldwide, and a chance to work with a great team of talented people.
What's your passion?
Whether you're into music, sports or travel, at IHG, we're interested in you. We want people who apply the same amount of interest and passion to their jobs as they do to their hobbies - if this position matches your skills and interests, tell us more about yourself by clicking Apply Online.
Qualifications
Requirements for this position
A minimum of 1-2 years experience in the similar position or background.
Team oriented person with good communication skills and interactive skills.
Responsible committed person who is passionate about the job who ensures guest satisfaction would be preferred.
Excellent customer relations, problem solving and time management skills.
Knowledge of systems such as Fidelio, Opera Micros.
http://www.ichotelsgroup.com/intercontinental/en/gb/locations/abudhabi
